BODYWORXX ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By providing your personal information to us — including via our website, Facebook or Instagram lead forms, phone, email or in person — you consent to the practices described in this policy.
Who we are
BODYWORXX is a fixed-location massage and bodywork practice for everyone, with three treatment pathways: Release for targeted remedial care, Restore for sports, recovery and mobility, and Rebalance for Sensora, the signature ritual combining bodywork, breath, assisted stretching and aromatherapy. BODYWORXX is preparing to open in Sunbury in December 2026, serving clients from Sunbury and the Macedon Ranges. The exact studio address and opening arrangements will be shared before appointments begin.
Information we collect
Contact and booking information
- Full name, phone number and email address
- Appointment location and contact details relevant to your booking
- Preferred treatment type and appointment timing
Health and treatment-related information
As a massage service, we may ask about relevant health information necessary to provide a safe treatment, including:
- Injuries, areas of sensitivity or conditions relevant to bodywork
- Pregnancy status
- Allergies, including reactions to oils or aromatics
- Comfort preferences and boundaries for your session
This is sensitive information under the Privacy Act. It is collected only with your consent and where reasonably necessary to deliver your treatment safely.
Payment information
Payment details are processed securely through our third-party payment provider. We do not store full card numbers on our own systems.
Technical information
When you visit our website or interact with our advertising, we and platforms such as Meta may automatically collect information such as your IP address, browser type, device information and interactions with our page through cookies and similar technologies.
How we collect information
We collect personal information:
- Directly from you through our website, Facebook or Instagram Lead Forms, phone, email or in person
- Automatically through website analytics and advertising platforms, such as Meta Pixel
- From your interactions with our social media pages
How we use your information
We use your personal information to:
- Respond to enquiries and confirm bookings
- Provide safe, personalised treatments
- Contact you regarding appointments, rescheduling or follow-up
- Process payments
- Send marketing communications only with your consent and with an option to opt out
- Improve our services and website
- Comply with legal and regulatory obligations
We do not use health-related information for any purpose other than delivering your treatment safely unless you separately consent.
Disclosure of information
We do not sell your personal information. We may disclose limited information to:
- Massage practitioners, solely as needed to deliver your booked treatment
- Payment processors to complete transactions
- IT and website service providers who assist in operating our systems
- Meta or Facebook, in aggregate or de-identified form, to measure advertising performance through tools such as Meta Pixel or Conversions API; this does not include health information
- Regulatory or law-enforcement bodies where required by law
Third parties we engage are expected to handle your information in accordance with applicable privacy laws.
Data storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. These steps include secure storage of client records, restricted access to sensitive information and encrypted payment processing through our third-party provider.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information only for as long as necessary to provide our services, meet legal, accounting or reporting obligations, and resolve disputes.
You may request deletion of your information at any time, subject to any legal obligations requiring us to retain particular records.
Your rights
Under the Australian Privacy Principles, you may:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information, subject to legal requirements
- Withdraw consent to marketing communications at any time
- Lodge a complaint if you believe we have mishandled your information
To exercise these rights, email CBD71online@gmail.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner .
Cookies and advertising
Our website and advertising, including Meta and Facebook ads and Lead Forms, may use cookies and tracking technologies to understand how visitors use our website, measure advertising performance and show relevant advertising to people who may be interested in our services.
You can control cookies through your browser settings. Opting out of cookies may affect your experience of the website.
Confidentiality and discretion
Given the private and personal nature of our services, we treat all client information — particularly waitlist details, treatment preferences and health information — with strict confidentiality. Practitioners are bound by confidentiality obligations regarding client interactions and information.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or how your information is handled, contact: